Request a return

Package the item in the box as you received it. Make sure you have sealed everything with adhesive tape and write this address in block letters on the box so that it is clearly visible and legible:

FLORENS LTD SRL UNIPERSONALE: VIA DELL’INDUSTRIA, 5 63813 MONTE URANO (FM) ITALY

Easy returns on Florens.it, you can make your purchases without worries! If you are not satisfied with your purchase you can exercise the right of withdrawal within 14 days from the delivery date. In this way, once you have received the product, you will have the opportunity to evaluate it and decide whether to keep it, replace it or return it, obtaining a refund of the amount paid.
In the event of a return with a refund of the amount paid, the customer must fill in the "Return form" form below
Florens LTD Srl unipersonale will undertake to reimburse the sums to the Customer within 14 days from the date of receipt of the product in the company.
Shipping costs are charged to the customer except for the first return which is offered by Florens LTD Srl unipersonale.
The products must be returned in the same condition in which they were delivered, intact, not used or damaged.
We invite the customer to keep the return email as proof of the request and to wait for confirmation from the company itself.
Refunds will be made with the same payment method provided for the purchase. We will notify you by email when your refund is made. We inform you that the credit time between our account and yours may vary by a few days depending on your bank. In case of return of an order paid by bank transfer or cash on delivery, the refund will be made by bank transfer. We will ask you to indicate the bank details, to which you wish the refund to be made, by email. The costs of returning the Products are borne by Florens LTD Srl unipersonale.

 

REPLACEMENT FORM