Terms of service

The purchase contract is concluded through the exact compilation of the request form and the consent to purchase expressed through the adhesion sent online or with the compilation of the form / form attached to the online electronic catalog and the subsequent submission of the form / form itself, again after viewing a web page summarizing the order, printable, which shows the details of the orderer and the order, the price of the purchased goods, the shipping costs and any additional accessory charges, payment methods and terms, the address where the goods will be delivered and the existence of the right of withdrawal.

When the Supplier receives the order from the Buyer, he sends a confirmation e-mail and displays a printable order confirmation and summary web page, which also contains the data recalled in the previous point.

The contract is not considered perfected and effective between the parties in default of what is indicated in the previous point.

These conditions (the "General Conditions of Sale") govern the offer and sale of products on the sitewww.florens.itof societyFlorens LTD Srl single member, with registered office in Via Dell’Industria 5, 63813 Monte Urano (FM) Italy with VAT number IT 02420180446. Each order implies acceptance of these General Conditions of Sale. It is recommended to read and carefully read the General Conditions of Sale before ordering any product on the Site.



These General Conditions of Sale exclusively regulate the offer and sale of products to Consumers on the Company's website.



By placing the order, the Customer declares to have read the General Conditions of Sale available on the Site and to have accepted them.



Florens offers you three payment methods:

  1. PayPal account

  2. Credit card

  3. Cash on delivery: accepted only for orders whose shipping address is in Italy and for which a surcharge of 5 € is applied

The Site is equipped with a protection system. Your bank details are encrypted and protected through the SSL encryption procedure to ensure absolute confidentiality. Your bank details will not be accessible to third parties on the Internet. For this reason you will have to enter your credit card number for each new order.



Based on art. 63 of the Cons. Legislative Decree 21/2014, the company assumes responsibility for ensuring the delivery of the goods to the recipient.



The company assumes the responsibility to repair, replace, reduce the price or refund the customer if the goods purchased prove to be defective or different as described on the Site. The company is subject to the rules on the legal guarantee for 24 months from delivery. of the product. The customer has two months to be able to report the defect to the company. The warranty covers the product with lack of conformity and cannot be invoked in the event of negligence and / or carelessness in the use and / or maintenance of the product. 


For disputes arising from the execution of this contract, the mandatory territorial jurisdiction is of the judge of the place of residence or domicile of the consumer, if located in the territory of the State

>ODR:Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute, he or she may submit a complaint via the ODR platform of the European Union which can be reached at the following linkhttp://ec.europa.eu/consumers/odr/. The ODR platform constitutes an access point for users who wish to resolve disputes arising from online sales or service contracts out of court. For more information contact:eshop@florens.it

>ADR:According to Article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer can make use of the Joint Conciliation procedure.
The Procedure can be initiated if the consumer, after submitting a complaint to the company, within 45 days, has not received a response or has received a response that is not deemed satisfactory by him. The customer who decides to use the Joint Conciliation procedure is obliged to send the application to the address: conciliazione@consorzionetcomm.it or to the fax number 02/87181126.



For any clarification or information or for after-sales assistance, as well as regarding the right of withdrawal, the exchange of goods and the guarantee, the Company can be contacted at the following addresses:


Monday to Friday
from 10:00 to 13:00 and from 14:00 to 18:00