Refund policy

If you are not satisfied with your purchase you can exercise the right of withdrawal within 14 days from the delivery date. In this way, once you have received the product, you will have the opportunity to evaluate it and decide whether to keep it, replace it or return it, obtaining a refund of the amount paid. In case of return with reimbursement of the amount paid, the customer must fill in the form "Return form" on the pageRequest a Return.

Florens LTD Srl single memberwill undertake to reimburse the sums to the Customer within 14 days from the date of receipt of the product in the company. The products must be returned in the same condition in which they were delivered, intact, unused, or damaged. Shipping costs are charged to the customer except for the first return which is offered byFlorens LTD Srl single member.

We invite the customer to keep the return email as proof of the request and to wait for confirmation from the company itself.

Refunds will be made with the same payment method provided for the purchase. We will notify you by email when your refund is made. We inform you that the credit time between our account and yours may vary by a few days depending on your bank. In case of return of an order paid by bank transfer or cash on delivery, the refund will be made by bank transfer. We will ask you to indicate the bank details, to which you wish the refund to be made, by email. The costs of returning the Products are borne byFlorens LTD Srl single member.

 

EXCHANGE OF GOODS

In case of replacement of a product, it can be replaced with any other product of equal or greater value.
The customer must fill out the "Replacement Form" form that can be found on the pageRequest an Exchange.

We invite the customer to keep the replacement email as proof of the request and to wait for confirmation from the company itself.
OnceFlorens LTD Srl single memberwill have accepted the change, land expenses ofreplacementare charged to the customer except for the first change of each order from Italy which is offered by the company itself.